Answers pulled from our installation, cost, sizing, and location guides — in one place.
Frequently asked questions
Installation & services
Questions about the installation process and specific services.
In practice the terms overlap heavily. "Standby" describes how the unit operates (automatically, always connected); "whole-house" usually describes sizing (enough capacity to run the entire home rather than just a few circuits).
Cost
Questions about pricing and what drives the total.
Roughly, yes — cost tends to scale with kW capacity, though pricing isn't perfectly linear across every model and brand.
Guides & general questions
Broader questions about sizing, permits, fuel, maintenance, and brands.
Not always — some quotes bundle it in, others list it as a separate line item, so it's worth asking explicitly when comparing proposals.
Locations
Region-specific questions from our location guides.
Yes — placement needs to account for local drainage and flood-prone areas identified by the city or county, in addition to standard manufacturer clearance requirements. An installer familiar with the area will factor this into the site assessment.
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